Customer Care
If you don't find the answer you are looking for, feel free to reach out to us at support@varencia.com. We are happy to help!
About Varencia
Varencia is an elevated everyday jewelry brand for modern women who value effortless luxury. Our pieces are thoughtfully designed to move with you through every moment whether you are at work, out to dinner, or traveling.
We believe jewelry should be wearable, durable, and beautiful enough to live in.
We focus on elevated essentials. Clean design. High quality materials. Durable finishes. Thoughtful craftsmanship.
All of our gold pieces are finished using advanced PVD technology
over 316L surgical-grade stainless steel, making them waterproof, hypoallergenic, and built to resist fading, peeling, and chipping under normal wear. They are better suited for everyday wear than traditional plating.
Varencia pieces are made from premium 316L surgical-grade stainless steel or solid 925 sterling silver as a base. Our gold and rose gold finishes are 18K gold, PVD-bonded to the stainless steel base.
Some pieces feature pearls, cubic zirconia, or moissanite as decorative elements.
We do not use brass, nickel, or other base metals associated with skin reactions. Read why we chose stainless steel over brass.
Each product page lists the exact materials used.
All our 18K gold jewelry is 100% waterproof, hypoallergenic, and fade resistant. They are
safe for showers, swimming, sweat, and daily wear. Our PVD-bonded gold finishes are designed to resist fading, peeling, and chipping under normal wear, backed by our Lifetime Plating Integrity Guarantee.
Yes. Varencia jewelry is lead-free, nickel-free, and made with hypoallergenic materials: 316L surgical-grade stainless steel, 18K gold, and 925 sterling silver. Our pieces will not turn skin green and are safe for sensitive skin.
Orders & Shipping
All orders ship from Michigan.
Orders are typically processed and shipped within 1 business day.
Standard U.S. delivery typically takes 2 to 6 business days after shipment, depending on your location.
You will receive tracking information once your order ships.
Yes. Free U.S. shipping is available on orders over $75. Orders below the threshold ship at a flat rate, shown at checkout.
Shipping to Alaska and Hawaii is calculated at checkout. We do not currently ship to U.S. territories or internationally.
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us at support@varencia.com immediately. While we cannot guarantee modifications once an order has been placed, we will always do our best to help.
Returns & exchanges
We offer a 30-day return window for eligible items. Items must be unworn, unused, and returned in original packaging.
For full details on what's eligible and how to start a return, please review our full Returns & Exchanges policy.
Customers are responsible for return shipping costs unless they opted into Return Label & Shipping Protection at checkout. With protection, return shipping is covered. Without protection, customers ship returns at their own cost and must provide tracking information.
Once your return is received and approved, your refund will be issued to your original payment method.
Please allow up to 7 business days for your bank to process the refund.
We offer store credit for exchanges. Once your return is approved, you will receive a store credit code to use toward a new piece.
Store credit does not expire and can be applied to any merchandise on varencia.com.
Gift cards, mystery items, and items marked as final sale on the product page cannot be returned or exchanged.
If an item is final sale, it will be clearly listed in the product page.
Warranty and Product Care
Yes. Varencia stands behind every piece we make.
Manufacturing defects: If you receive a piece with a manufacturing defect, please contact us within 14 days of delivery. We will evaluate the issue and either repair, replace, or issue a refund.
Long-term finish protection: Our PVD-bonded gold and rose gold finishes are backed by our Lifetime Plating Integrity Guarantee, which covers fading, peeling, and chipping of the bonded finish under normal wear.
If you ever have an issue with a Varencia piece, email our U.S.-based customer service team at support@varencia.com. We are here to help.
Varencia jewelry is designed to be livable and durable. To extend the life of your pieces, we recommend:
- Store in a dry place, ideally individually to prevent scratching
- Avoid contact with harsh chemicals like bleach and chlorine
- Clean gently with a soft cloth after wear
- Solid sterling silver pieces benefit from removal before swimming in pools or the ocean
For complete care instructions by piece type, see our full Care Guide.
Payment & Security
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
Yes. All payments are processed through advanced SSL encryption checkout technology to ensure a secure shopping experience.
We do not store your full payment details.
Size & Fit
We offer a printable ring sizer and step-by-step measuring instructions on our Find Your Size page. The page also includes wrist measurement guidance for bracelets and a length chart for necklaces.
If your piece doesn't fit, you can exchange it within 30 days of delivery. See our Returns & Exchanges policy for details on starting an exchange.
Gifting
Yes. Our pieces arrive in elegant, gift-ready packaging designed to make unboxing feel special.
Yes. Simply enter the recipient’s address at checkout.
Yes. Varencia gift cards are available in multiple denominations and delivered electronically to the recipient's email. Gift cards do not expire and can be used toward any merchandise on varencia.com.
Account
No. You may check out as a guest.
You can create an account during checkout or from the account page on our website.
Easy. Simply click "Forgot Password" on the login page to reset your password.
You will receive a reset link by email.
Email us anytime at: support@varencia.com
We typically respond within a few hours and always within one business day.



